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Customer SupportIf our Customer Support Page does not answer your technical, order and/or billing questions, please contact our customer service through our phone line, 401-849-3300-x239 or e-mail us at orders@mynewsphotos.com  Frequently
Asked Questions and AnswersI cannot login to my albums or login to an invitation. Your login information is case sensitive; therefore, it must be typed EXACTLY the same way as when you set up your account. Also, make sure the "Caps Lock" button is not on for your keyboard. If you need your username or password sent to you again, click here to e-mail us. Also, the Online Photo Processing website was updated in mid-November 2004 and the web address was changed to http://opp.ipiphotonet.com/login.aspx. You must login at this site in order to use your account. Any older bookmarks or invitations will no longer work at the old web address. You'll also need a new invitation to view someone else's photos and you should change your bookmarks accordingly. I uploaded new photos into my album but they aren't showing up. First, check the print queue because all uploaded images go there first and then you can select how to put them in albums or print them from the print page. Otherwise, your computer may be using an older, saved page instead of refreshing to the newer page. To change this setting open internet explorer and go to the menu bar and click on Tools, then on Internet Options. Under the General tab, click on Settings for the temporary internet files section. Your setting for "check for newer versions of stored pages" should be set on "Every visit to the page". If you are using drag & drop, you must be on an IBM computer and have Active-X enabled. Also, only RBG .jpg files are allowed and file names should be alpha-numeric; without spaces or punctuation marks. Only numbers, letters, underscores_ and dashes- are permitted. How many images can be stored in an album? Unlimited storage as long as there is sales activity How long will my photos stay online? Unlimited storage as long as there is sales activity. Sales activity means at least one sale in a calendar year. How long does it take for orders? Orders will ship in within 3 business days. How do I order prints? Then simply select a photo from an album and click to view products available. Select the products and quantity and add to your shopping cart. When you are finished and ready to place the order simply check out and place the order. If you have not uploaded any photos then go to add photos to make your album and upload pictures. How big can I print my pictures? Click on any photo in an album to see our product list. Use the "resolution guide" to see if that file will make a good print in a large size. How can I check on my order status? To check your order status, go to My Info on the top of the page then Track Orders on the menu on the right.
By TopicOrdering, Order History, and Status All ordering is done on secure encrypted server protecting all your valuable information. Your order history will always have record of your past transactions up to date. You can view your orders status to see whether it is ready to be picked up or not. Viewing Pictures and Adding them Each album displays the pictures you placed in that particular album. It also allows you to click on a picture to view a larger image of it and displays the purchasing options available for that picture. Adding pictures couldn't be easier now with our new drag and drop technology. Simply go to Add photos, select an album you would like to add your pictures to, and then select to use our drag and drop technology. For the drag and drop, just highlight all the pictures you would like to add and then drag it over the area in the browser where the drag and drop window is. The pictures should be added to the window and are now ready to be uploaded into your album. If not using the drag and drop feature, you can add up to 4 pictures at once to your album, by selecting the browse button and selecting your picture you wish to add. My Albums Your albums are stored on our servers, following our terms and conditions, with no obligation to purchase prints whatsoever. You can change the settings accordingly per album, viewable to the public, password protected, allow album to be searched for, and many other options. My Account Your account will allow you to access your personal settings i.e. your name, address, etc. You can also view your order history and track the status of a pending order. My Local Photo Lab Our photo lab information will display here, showing you the prints and products we offer as well as our address and phone number. There may also be special promotions or messages. Image Sizes and other Inquiries Contact us Newport Daily News - 51 Policies Contact us |
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